You ensure that the customer (or insurance advisor) experiences our very good service: quick response, pleasant contact and clear communication; • You enjoy solving complex issues in a practical way in collaboration with other professionals (both internal and external); • You contribute to Hiscox's product and service development; • You support your colleagues in the claims team • You represent Hiscox at events; Profile : • Master (university) thinking and working level (preferably Law); • At least 5 years of relevant work experience (insurer/legal); • Very good knowledge of (professional) liability and affinity with Cyber/ICT; • You are perfect bilingual French – Dutch (speaking and writing skills), and have a good knowledge of the English language; • You are empathetic and have strong communication skills: you can argue and possibly defend your position excellently. You are able to act as a mediator; • You have excellent organizational skills; • You are stress-resistant; • You are practical, flexible and able to find a good solution for all parties; • You are enthusiastic and service-oriented and driven to continuously provide the best service to our customers; • You feel at home in a dynamic environment; • You are a real team player with a high degree of independence; Our offer: This is a fantastic opportunity to join a leading international insurer at a time of focused growth, giving you the opportunities to make a real difference.