Devenir client mystère pur Helion Research c'est se faire passer pour un client ordinaire mais en réalité observer et critiquer afin d'améliorer la qualité d'un service. De manière anonyme, vous suivez un scénario permettant de tester les points forts et les points faibles d'un magasin, d'un restaurant, d'un voyage etc.

On peut vous offrir :

• Missions dans tous les secteurs : les magasins, les restaurants, les garages, les hôtels 
• Flexibilité : vous pouvez choisir vous-même où et quand vous voulez effectuer des missions
• Rémunération équitable

Après avoir reçu la confirmation de votre inscription, vous pourrez vous connecter à notre site et vous aurez accès à des enquêtes de recrutement près de chez vous. Si vous êtes sélectionné(e), nous vous contacterons pour vous donner les détails sur la mission de client mystère.

• Provides administrative support to ensure efficient operation of office.
• Answers phone calls, schedules meetings and supports visitors.
• Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations.
• Exhibits polite and professional communication via phone, e-mail, and mail.
• Supports team by performing tasks related to organization and strong communication.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
• Provides information by answering questions and requests.
• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
• Contributes to team effort by accomplishing related results as needed.

• You have an excellent level in French (written & spoken) and a very good level of English. Dutch is a plus!
• You have a Bachelor's degree in executive assistant or min1 year of experience in the administrative field.
• You have a goodcommand of the MS Office suite;
• You are an autonomous and proactive person;
• You are resourceful and curious;
• You like to be a real support for a team;
• Youlikevariedtasks;
• You have excellent communication skills: Clear and precise + Very good spelling.

• A Long term Contract
• An attractive Salary + A lot of Advantages (Meal Vouchers, Insurance, Car, fuel card, Transports..)
• A training program

Interstate Hotels & Resorts are proud to welcome the brand-new Holiday Inn Express Grand Place Brussels to our International portfolio.  Situated in the heart of Brussels, this 106-bedroom Holiday Inn Express is ideally located close to the World renowned Grand Place central square.

We are now seeking to appoint an established Maintenance Engineer who has worked in a similar type property and will thrive on the opening and successful running of this distinguished and characteristic business.

As Maintenance Engineer you will have a good understanding of building services along with solid experience in a maintenance role within a hotel environment.  

Other desired skills/experience that would prove beneficial in the role would include IT literacy, Health & Safety and the ability to conduct first level fault finding.

The responsibilities of the role are wide and include planned maintenance programs, reactive maintenance, defect repair and health & safety checks, good planning and organisational skills are therefore required.

You will work closely with the General Manager to deliver key metrics in line with brand standards through Interstate’s core values:

“Be Your Best Self” – Be an ambassador for the guest journey by ensuring your teams are committed to providing a seamless experience.

“Think Like A Guest, Act Like An Owner” – Work with the Senior team to contribute to the overall strategic plan for the business, utilising all available opportunities to drive revenue.

“Do The Right Thing” – Ensure all guest feedback is collated and dealt with in an efficient manner, implementing any actions accordingly

“Think we, not me” - Effectively recruit and develop your teams and ensure a culture of team engagement and service excellence is adhered to at all times.

To be successful in this role you will have:

• Experience working within a similar role in a branded property
• Experience managing departmental budgets and forecasts
• Experience in one or more building trades including plumbing, electrical, carpentry, painting/ decorating or general building maintenance
• Effective communication and leadership skills, with the ability to communicate across of levels
• As the position involves working predominantly in guest areas, candidates must be smart, polite and respectful.

So if you have a great personality, are results driven, can motivate the team during pressured times, be confident and organised, whilst maintaining a hands on management culture, with exceptional attention to detail, then we want to hear from you!

Holiday Inn Express Brussels is managed by Interstate Hotels & Resorts- a International Division of leading U.S.-based global hotel management company, Aimbridge Hospitality. Thousands of hotel owners, colleagues and guests have discovered the Interstate difference in our 100-property portfolio of hotels in the UK, Ireland, Europe and Russia, part of a global 1,400-property portfolio.

As part of the Interstate family, you will receive an excellent package including industry leading suite of benefits and perks.

Apply and start your journey with Interstate Hotels & Resorts today. Your dream job awaits…

Holiday Inn Express is now the fastest growing hotel within the IHG family. We believe in keeping things simple and smart in order to achieve our goal of delivering True Hospitality to all. This hotel operates in conjuntion with Interstate Hotels & Resorts, the Global third party management company of choice.

MAINTENANCE ENGINEER – NEW OPENING

Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. We make working hard look like fun, whilst having a huge amount of fun working hard and delivering success and results. You will be joining Cycas´ first hotel in Belgium. The hotel is located within walking distance of the new NATO headquarters. The hotel will open its´doors in spring 2021, and will offer 127 modern, well-appointed suites

Job Scope

Perform preventive and regular maintenance and repairs to all areas of the hotel.  Responsible for maintaining a clean and organised maintenance shop for the security of hotel inventory and assets such as tool, supplies, furniture, fixtures and equipment.

Key Job Responsibilities

• Participate in the preparation of the annual departmental operating budget and financial plans.  Monitor budget and control expenses with a focus on energy management, preventive maintenance and capital planning
• Lead hotel renovations and other projects, negotiate contracts and ensure timely completion of projects within budget
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.  Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations.  Ensure staff are properly trained and have the tools and equipment to carry out job duties
• Prioritize and resolve day-to-day maintenance issue raised
• Carry out preventive maintenance
• Maintain and order parts and supplies
• Lead hotel’s Health & Safety compliance efforts
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.  Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations.  Ensure staff are properly trained and have the tools and equipment to carry out job duties

• Perform other duties as assigned.  May also serve as a manager on duty

Requirements:

• EU citizen or valid work permit
• Generalist technical/engineering background
• Recent experience in a similar role working as an engineer at branded property
• Experience managing departmental budgets and forecasts
• Able to speak, write and read English
• Good communication skills
• Computer literate (Word, PowerPoint, Excel, Outlook)

The following skills are a plus:

• Working knowledge of either Dutch or French
• Familiar with local Health & Safety Laws and Requirements