• Partner with a mentor to understand the current penetration testing ecosystem.
• Participate in cyber security trainings.
• Assist on security assessments on a wide variety of technologies and implementations.
• Operate vulnerability management tools and analyze security reports.
• Under close supervision, participate in Infrastructure and Web penetration testing.
• Work closely with Blue Team and the Security Operations Center.
• Execute threat emulation (learning from Tactics, Techniques, Procedures)
• Contribute to our continuous improvement of penetration test environment and tools and automate security operations whenever possible.

• Continuous learning mindset
• Ability to present and communicate concepts and ideas.
• Passion working both on a team and independent.
• Self-motivated and proactive

• Vulnerability Assessment and Penetration Testing
• Network/Protocol Analysis
• Intrusion Detection
• Cryptography
• Reverse Engineering
• Incident Response
• Malware Analysis
• Systems Programming
• Knowledge of security testing tools like Kali Linux, OWASP ZAP, Burp Suite, SQLMap Nessus, Nmap, Metasploit, etc.
• Understanding of IT infrastructure, networking and Operating Systems and be able to identify security gaps.
• Understanding of application development and design

• Common development languages, for example, Java, C#, JavaScript, etc.
• Familiarity with Open Web Application Security Project (OWASP)
• Linux and Windows environments
• Scripting knowledge in Python, Bash, Powershell.
• Cloud computing platforms, Azure, AWS, GCP.

• Lead and support the successful deployment of our managed security services for our contracted clients, in an industrialised approach, at technical and procedural level, both on-premises and in Cloud;
• Lead design and implementation of security solutions, align the technical design to the Client's requirements according to best practices and industry standards;
• Drive strategy regarding the implementation of security detection rules, standards and guidelines;
• Define and fine-tune the alerting of security incidents, provide 2nd level assistance to Level 1 Security Engineers;
• Define remediation plans and implement security mitigation actions in accordance with the Clients, provide reporting and traceable follow-up of these actions;
• Conduct security tests, vulnerability scans and other security audits;
• Be our subject matter expert concerning new threats and trends, security standards and evolutions;
• Drive innovation in the field of Managed Security Services;
• Build and follow-up

• 5+ years Experienced Technical Security Professional, owning one or more security related certifications (ideally CISSP, or GCIH), e.g. in PCI-DSS or ISO27001/2
• Proficiently knowledgeable in technical security at network, systems and application levels
• Experienced with SIEM tools, vulnerability scanning, penetration testing, ethical hacking, troubleshooting and correlation analysis, deploying security remediation plans
• Able to testify of project experience in the implementation of security related solutions and technologies, enforcing security best practices and assessing security risks
• Able to testify experience in the field of Managed Security Services
• You're fluent in English, and at least in Dutch or French.

• Experience in development ADA / C or C++
• Good experience in SHELL scripting
• Knowledge of SQL (oracle, mysql, ingres, db2...)
• Good programming and algorithmic skills
• Work experience in a structured environment using Configuration management
• Knowledge and experience in monitoring tools (NAGIOS, OPENVIEW, OML…)
• Experience in supporting build-in application written in ADA, C...
• Experience in configuration management
• experience un support 7/7 days 24/24 hours

• You have a Bachelor or a Master degree in Computer Science, management information systems, mathematics or equivalent experience.
• You are used to analyze applications and to work on complex systems
• You are autonomous, problem oriented and able to make Solutions recommendations
• You are open-minded with good communication skills.
• You are flexible, pro-active, structured and quality oriented
• Team spirit is a strong requirement.
• You speak fluent English. French or Dutch are an asset
• Ability to work in stress condition
• Ability to work in a team and as a team
• Willingness to perform support 7/7 days 24/24 hours
• Flexibility and Stability are a must
• Minimum experience : 5 years
• Candidate will be coached at least for a year or more

ou are an energetic Dev Engineer with a passion for IT and a positive can-do mindset. You are a team player working as a core member of a multidisciplinary and cross-functional squad whom primary driver is the customer perspective. Close collaboration within and across the squads and with the consumer is of utmost importance for you.

You have a broad and diverse set of competencies that allow you to design, develop, test and deliver applications and/or infrastructure services in the scope of your squad. When necessary, you will also contribute to applications maintenance, administering them and eventually decommissioning them.

As a Dev Engineer, you contribute to accomplishing the squads mission. You do this by working on the customer journey from the backlog, using the Agile method end-to-end. You continuously strive to improve yourself and your colleagues.

Your key responsibilities

As a Dev Engineer, you control both the design phase and the actual development and testing of applications / infrastructure services. You understand the entire stack, so that you can bring applications or infrastructure services into production and resolve incidents in cooperation with the Ops Engineer. This means you can contribute to completion of all activities in the backlog. The following items are vital in this:

Contribute to the new way of working

• You work together with colleagues from other areas of expertise and take initiative in expanding knowledge (both within and outside of your area of expertise) that is relevant for the Tribe in which you work.

• You use your technical expertise and experience to contribute to all sprint events (planning, refinements, retrospectives, demos).

• Where possible, you take on tasks/activities that contribute to the mission, even when they are not entirely within your area of expertise.

Engineering

• You have an up-to-date vision regarding IT expertise and you also have functional knowledge of some Banking Business domains.

• You are able to get all typical and other backlog items (user stories) from to do to done.

• You consult with the team about what is needed to fulfil the functional and non-functional requirements of the IT product to be developed.

• You design, build and test IT products (functional, performance, resilience and security tests) in line with the customer’s requirements and IT Area’ set of guidelines

• You implement all mandatory security standards to ensure IT risk is and remain under control

• You perform Life Cycle Management (including decommissioning) for IT products under management.

• You apply continuous delivery practices:

• Manage all resources in version-controlled repositories (incl., code, scripts, configurations, artefacts, static resources)

• Refactor and reuse existing code/modules/functionality

• Write fully automated tests (e.g., unit-, functional-, non-functional- and integration testing)

• Build, enhance and maintain tooling and scripts to automate repetitive or error prone tasks

• Develop micro services and APIs

Contribute to team and personal development

• You contribute to the development of your squad by actively giving and receiving feedback.

• As an experienced Dev Engineer, you coach less experienced colleagues to help their individual development.

• You are responsible for developing your own expertise.

• You gather, update and spread knowledge about developments and challenges regarding your field and embed lessons learned and best practices.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Dev Engineer you will also need:

Skills and competences

• Passion for IT

• Strong team player, empowering and challenging squad/chapter members to foster collaboration and individual development

• IT market focus: seeking for major trends in the new way of working, including Lean IT, continuous delivery, cloud processes, etc.

• Problem solving skills to structure and improve complex situations

• End-to-end ownership mindset: Independent and autonomous in completing tasks, taking responsibilities whenever needed as always striving for consumer value

• Continuous improvement mindset

• Eager to learn and ability to coach others

Experience and specialised knowledge

SAS 9.4 development /SAS 360 administration skills.
Installation, upgrade ,migration of SAS
Knowledge of SAS DI, BI, Management console, Eguide
DB knowledge: Oracle
OS :RHEL.
Basic knowledge of a 3rd generation programming language like Java, C#
Experience with CI/CD tooling (like TFS, Ansible, Git, Jenkins and Docker)
Experience with the Agile/Scrum/Kanban way of working

Nice to Haves

Basic (Linux) operations and automation skills
Advanced skills that help us improve our CI/CD pipeline (e.g. using Docker)
Experience with DevOps (monitoring production, Grafana, Kibana)
Experience in a corporate environment
Experience with security monitoring
OCD experience (ING specific)
Track record of developing high quality software products and infrastructure stacks .
Expertise in multiple programming / scripting languages and automation tooling
Broad understanding of technologies, banking business domains and consumer needs

Education and Professional certifications

• Bachelors or Master’s degree or equivalent by experience

• Good written and spoken knowledge of English

• Certifications and/or proven proficiency in software development and infra stack building

• Certifications and/or proven proficiency in one or more programming/scripting languagesou are an energetic Dev Engineer with a passion for IT and a positive can-do mindset. You are a team player working as a core member of a multidisciplinary and cross-functional squad whom primary driver is the customer perspective. Close collaboration within and across the squads and with the consumer is of utmost importance for you.

You have a broad and diverse set of competencies that allow you to design, develop, test and deliver applications and/or infrastructure services in the scope of your squad. When necessary, you will also contribute to applications maintenance, administering them and eventually decommissioning them.

As a Dev Engineer, you contribute to accomplishing the squads mission. You do this by working on the customer journey from the backlog, using the Agile method end-to-end. You continuously strive to improve yourself and your colleagues.

Your key responsibilities

As a Dev Engineer, you control both the design phase and the actual development and testing of applications / infrastructure services. You understand the entire stack, so that you can bring applications or infrastructure services into production and resolve incidents in cooperation with the Ops Engineer. This means you can contribute to completion of all activities in the backlog. The following items are vital in this:

Contribute to the new way of working

• You work together with colleagues from other areas of expertise and take initiative in expanding knowledge (both within and outside of your area of expertise) that is relevant for the Tribe in which you work.

• You use your technical expertise and experience to contribute to all sprint events (planning, refinements, retrospectives, demos).

• Where possible, you take on tasks/activities that contribute to the mission, even when they are not entirely within your area of expertise.

Engineering

• You have an up-to-date vision regarding IT expertise and you also have functional knowledge of some Banking Business domains.

• You are able to get all typical and other backlog items (user stories) from to do to done.

• You consult with the team about what is needed to fulfil the functional and non-functional requirements of the IT product to be developed.

• You design, build and test IT products (functional, performance, resilience and security tests) in line with the customer’s requirements and IT Area’ set of guidelines

• You implement all mandatory security standards to ensure IT risk is and remain under control

• You perform Life Cycle Management (including decommissioning) for IT products under management.

• You apply continuous delivery practices:

• Manage all resources in version-controlled repositories (incl., code, scripts, configurations, artefacts, static resources)

• Refactor and reuse existing code/modules/functionality

• Write fully automated tests (e.g., unit-, functional-, non-functional- and integration testing)

• Build, enhance and maintain tooling and scripts to automate repetitive or error prone tasks

• Develop micro services and APIs

Contribute to team and personal development

• You contribute to the development of your squad by actively giving and receiving feedback.

• As an experienced Dev Engineer, you coach less experienced colleagues to help their individual development.

• You are responsible for developing your own expertise.

• You gather, update and spread knowledge about developments and challenges regarding your field and embed lessons learned and best practices.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Dev Engineer you will also need:

Skills and competences

• Passion for IT

• Strong team player, empowering and challenging squad/chapter members to foster collaboration and individual development

• IT market focus: seeking for major trends in the new way of working, including Lean IT, continuous delivery, cloud processes, etc.

• Problem solving skills to structure and improve complex situations

• End-to-end ownership mindset: Independent and autonomous in completing tasks, taking responsibilities whenever needed as always striving for consumer value

• Continuous improvement mindset

• Eager to learn and ability to coach others

Experience and specialised knowledge

SAS 9.4 development /SAS 360 administration skills.
Installation, upgrade ,migration of SAS
Knowledge of SAS DI, BI, Management console, Eguide
DB knowledge: Oracle
OS :RHEL.
Basic knowledge of a 3rd generation programming language like Java, C#
Experience with CI/CD tooling (like TFS, Ansible, Git, Jenkins and Docker)
Experience with the Agile/Scrum/Kanban way of working

Nice to Haves

Basic (Linux) operations and automation skills
Advanced skills that help us improve our CI/CD pipeline (e.g. using Docker)
Experience with DevOps (monitoring production, Grafana, Kibana)
Experience in a corporate environment
Experience with security monitoring
OCD experience (ING specific)
Track record of developing high quality software products and infrastructure stacks .
Expertise in multiple programming / scripting languages and automation tooling
Broad understanding of technologies, banking business domains and consumer needs

Education and Professional certifications

• Bachelors or Master’s degree or equivalent by experience

• Good written and spoken knowledge of English

• Certifications and/or proven proficiency in software development and infra stack building

• Certifications and/or proven proficiency in one or more programming/scripting languages

Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. 

Your Career
As our Systems Engineer Manager, you are the technical leader for your District Systems Engineering team. You will work closely with the District Sales Manager and, along with your team, build relationships with your customers with the goal of helping them detect and prevent advanced cyberattacks and breaches. Our customers need guidance on what applications to deploy from our platform. Your guidance, expertise, and mentorship of your team of SEs will keep them ahead of the latest cyberthreats and staying on the leading edge of prevention.
We are looking for a leader to develop our sales teams, providing training and technical support as a product expert. Additionally, you will provide feedback to the product management team on new feature requests and product improvements based on what you learn from your customer base. Your team, in partnership with the sales account managers, will displace competitor technologies and build market share within your targeted list of major accounts, and most importantly, help your client sleep at night as they use our products to build secure digital transactions.
Your Impact

• Recruit and hire new systems engineers into the territory, hiring the best talent in the industry
• Responsible to train, mentor, and review employees on your team, keeping them engaged and successful in their careers 
• Support field systems engineer team in complex evaluations, problem-solving and challenging customer environments
• Define and create an updated system engineering training curriculum
• Develop relationships with channel partners and their technical teams to ensure colleagues are appropriately trained and can support our installations
• Provide effective technical leadership in customer interactions to include sharing security trends and standard methodologies employed by other customers to actively be part of the selling process
• Act as a floating systems engineer and fill in for existing team members if there is a resource conflict or vacation coverage challenge
• Act as an escalation point for pre-sales and post-sales technical issues that arise 
• Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business
• Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO
• Lead conversations about industry trends and emerging changes to the security landscape that every customer needs to plan for 
• Discuss competitor products in the marketplace and positions ours as the best alternative
• Working with Product Management, Technical Marketing, and R&D to build requirements and product features for our large customers and provide feedback from customers 
• Provide design consultation and standard methodology mentorship for rollout, implementation, and policy conversion during the 'pre-sales' process for strategic opportunities
• Ownership of advanced 'proof of concept' testing in strategic accounts either at the customer site or our lab facilities
• Provide advanced 'Partner SE' training for updates in our product suite
• Maintain a general understanding of competitor selling strategies
• 50-75% travel within the region

Your Experience

• Experience as a pre-sales System Engineer Manager
• Experience as a Senior System Engineer or Consulting Engineering
• Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products 
• Knowledge of how to deliver comprehensive security solutions to Palo Alto Networks customer base
• Strong communication (written and verbal) and presentation skills
• Quota driven attitude focused on client's best solution by being a trusted advisor 

The Team
As part of our Systems Engineering team, you’ll support the sales team with technical expertise and guidance when establishing trust with key clients. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our systems engineering team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredible complex cyberthreats.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

accommodations@paloaltonetworks.com

You are an energetic Ops Engineer with a passion for IT and positive can-do mindset. Close collaboration within and across the squads and with the consumer is of utmost importance for you.

You have a broad and diverse set of competencies that allow you to bring into production and under management, operate, solve incidents and even decommission the applications and/or infrastructure services of your squad, and that allow you to automate as much of the operating and maintenance work as possible.

You will join the GCME (Global Cash Management Engine) System engineers IT Chapter, which is part of the IT Wholesale Banking in Brussels. The cash management engine provides various cash management products (physical cash pooling etc…) to the big wholesale customers of the bank across Europe and is built on the SAP suite of products.

You will work in an international, open environment and in a very technically oriented squad whose mission it is to build/maintain and operate the backbone behind the GCME engine (so both application as infrastructure oriented).

Your key responsibilities

The Ops Engineer bears primary responsibility for the stability of applications/ infrastructure stacks, installs and sets up the application & environment, identifies application and system-related problems and takes the lead in resolving incidents.

As a GCME OPS engineer:

You ensure SAP components are integrated within the ING infrastructure (Linux, Oracle, middleware,…)
You understand and monitor the entire stack’s technology on which the application runs and how it fits in the overall chain.

 You provide level-2 support in deploying and running an application / stack in production.

You configure and implement Monitoring Tooling
You implement the security and risk management policy so that the system is secure at operating system, database and application server level
You contribute to Incident, Problem and Change Management
You contribute to Life Cycle Management for the system.
Manage all resources in version-controlled repositories (incl., code, scripts, configurations, artefacts, static resources) by applying continuous delivery practices
Refactor and reuse existing code/modules/functionality
Build, enhance and maintain tooling and scripts to automate repetitive or error prone tasks

Contribute to team and personal development:

 You contribute to the development of your squad by actively giving and receiving feedback
As an experienced Ops Engineer, you coach less experienced colleagues to help their individual development
You are responsible for developing your own expertise.
You gather, update and spread knowledge about developments and challenges regarding your field and embed lessons learned and best practices. 

We look for

A naturally collaborative colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead.

As a GCME Ops Engineer you will also need: 

Skills and competences

Strong team player with collaborative mindset
Problem solving skills to structure and improve complex situations
End-to-end ownership mindset: Independent and autonomous in completing tasks, taking responsibilities whenever needed as always striving for consumer value
Continuous improvement mindset
Good communication

Experience and specialised knowledge

Basic Infra stack management (Linux, windows,…)
Database management
Networking & storage
Some experience in SAP suite/similar highly advisable (such as SAP basis; SAP PI; Solution manager) or high motivation to learn it
Experience in package integration
Additionally, ability to master most of the following general OPS engineering skills : 

Performance testing and tuning
Monitoring & Alerting
Continuous Delivery (Compile, Build, Package, Deploy)
Security & IT Risk
Networking and storage
Capacity management
Performing Stack Life Cycle
Database & Middleware
Coding and/or package integration
Track record of successfully automating operations of software products
Expertise in multiple scripting languages
Broad understanding of technologies, banking business domains and consumer needs

Education and Professional certifications

Bachelors or Master’s degree or equivalent by experience
Good written and spoken knowledge of English
Certifications and/or proven proficiency in one or more programming/scripting languages.

We offer you  

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

Personal growth & challenging work with endless opportunities to realise your ambitions
An informal, dynamic environment with innovative colleagues supporting your endeavours
A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the Wholesale Banking department, you can count on a range of opportunities to invest in your personal and professional growth (courses, projects, coaching…)

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

Your role & work environment

Digital Business Banking Tribe is looking for an energetic Dev Engineer with a passion for IT and a positive can-do mindset. You are a team player working as a core member of a multidisciplinary and cross-functional squad whom primary driver is the customer perspective. Close collaboration within and across the squads and with the consumer is of utmost importance for you.

You have a broad and diverse set of competencies that allow you to design, develop, test and deliver applications and/or infrastructure services in the scope of your squad. When necessary, you will also contribute to applications maintenance, administering them and eventually decommissioning them.

As a Dev Engineer, you contribute to accomplishing the squads mission. You do this by working on the customer journey from the backlog

Your key responsibilities                

As a Dev Engineer, you control both the design phase and the actual development and testing of applications / infrastructure services. You understand the entire stack, so that you can bring applications or infrastructure services into production and resolve incidents in cooperation with the Ops Engineer. This means you can contribute to completion of all activities in the backlog. The following items are vital in this:

Contribute to the new way of working

You work together with colleagues from other areas of expertise and take initiative in expanding knowledge (both within and outside of your area of expertise) that is relevant for the Tribe in which you work.
You use your technical expertise and experience to contribute to all sprint events (planning, refinements, retrospectives, demos).
Where possible, you take on tasks/activities that contribute to the mission, even when they are not entirely within your area of expertise.

Engineering

You have an up-to-date vision regarding IT expertise and you also have functional knowledge of some Banking Business domains.
You are able to get all typical and other backlog items (user stories) from to do to done.
You consult with the team about what is needed to fulfil the functional and non-functional requirements of the IT product to be developed.
You design, build and test IT products (functional, performance, resilience and security tests) in line with the customer’s requirements and IT Area’ set of guidelines
You implement all mandatory security standards to ensure IT risk is and remain under control
You perform Life Cycle Management (including decommissioning) for IT products under management.
You apply continuous delivery practices:
Manage all resources in version-controlled repositories (incl., code, scripts, configurations, artefacts, static resources)
Refactor and reuse existing code/modules/functionality
Write fully automated tests (e.g., unit-, functional-, non-functional- and integration testing) Build, enhance and maintain tooling and scripts to automate repetitive or error prone tasks
Develop micro services and APIs

Contribute to team and personal development

You contribute to the development of your squad by actively giving and receiving feedback.
As an experienced Dev Engineer, you coach less experienced colleagues to help their individual development.
You are responsible for developing your own expertise.
You gather, update and spread knowledge about developments and challenges regarding your field and embed lessons learned and best practices.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Dev Engineer you will also need:

Skills and competences

Passion for IT
Strong team player, empowering and challenging squad/chapter members to foster collaboration and individual development
IT market focus: seeking for major trends in the new way of working, including Lean IT, continuous delivery, cloud processes, etc.
Problem solving skills to structure and improve complex situations
End-to-end ownership mindset: Independent and autonomous in completing tasks, taking responsibilities whenever needed as always striving for consumer value
Continuous improvement mindset
Eager to learn and ability to coach others

Experience and specialised knowledge

You have at least 2 years of experience in designing and programming web applications UI,
You have knowledge and experience in HTML5, CSS3,Karma testing, JavaScript and web design,
You have experience in developing applications and solutions that automate everyday work and processes,
Familiar with Git
Knowledge of LitElement is a plus,
Working experience in AGILE methodology,
Knowledge of Azure DevOps, Docker, Kubernetes is a plus,
Knowledge of Java and Spring framework is a plus,
Knowledge of Windows and Linux/RHEL systems is a plus,
Knowledge of CI/CD tools is a plus,
Communication skills,
Good English in speaking and writing,
Working in a group ability,
Accuracy and commitment to performed tasks.

Education and Professional certifications

Bachelors or Master’s degree or equivalent by experience
Good written and spoken knowledge of English
Certifications and/or proven proficiency in software development and infra stack building
Certifications and/or proven proficiency in one or more programming/scripting languages

Job Title

Job Description

We’re looking for a Customer Support Engineer (Young graduate) to join our Service Signify team in Belgium.  

Working for Signify means being creative and adaptive while working in a fast-paced company. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career while transforming our industry.  

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more! 

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025. 

As a Customer Support Engineer, you’ll be responsible for understand customer needs & resolve issues using technical knowledge.

You’ll be part of the Signify Support team, consisting of 7 driven Support Engineers and responsible for Customer Care within the Benelux.

 We’re on the lookout for forward-thinking young graduated innovators with a passion for sustainability. If you match this description, get in touch! 

What you’ll do 

• You’ll drive for high levels of customer satisfaction by ensuring timely and correct solving of complaints, inquiries and requests.
• You’ll analyze & solve complaints, mostly remote.
• You’ll drive improvements on processes  to ensure the best support for our customers  
• You’ll understand and apply the relevant warranties related to our products and systems when executing customer resolution activities.
• You’ll apply an appropriate mix of technology while delivering right services.
• You’ll propose additional services as required through maintaining intimate customer relationship.

 Your qualifications 

• You’ve a bachelor’s or master's degree in a technical orientation.
• You’re willing to learn trouble shooting and maintenance as a field support employee and the liabilities associated with solving complaints and third-party support providers.
• Fluently Dutch/French and English
• You’ve very strong project management skills
• You’ve strong customer focus and ability to identify, understand and act on customer needs.
• You’ve an understanding of Technology/Software & Connectivity domains.

What you’ll get in return… 

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences. 

See #SignifyLife through the eyes of our employees!