Receptionist
Aimbridge Hospitality EMEA
Ghent
Who are we?
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with leading brands such as Hilton, IHG, Accor, Marriott, and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
The newly built Holiday Inn Express & Suites Ghent opened its doors in October 2024, expanding our footprint and strengthening our presence in the local market.
We are now looking for a Receptionist with a passion for hospitality to strengthen our team.
What is in it for you?
As part of the Aimbridge team, you’ll enjoy a wide range of industry-leading benefits, including:
Competitive, market-aligned salary
DKV hospitalization insurance
Daily meal vouchers and annual eco-vouchers
Worldwide hotel discounts with exclusive staff rates
Ongoing development opportunities, including access to IHG’s world-class training platforms
A professional and welcoming work environment
A day in the life of…
As a Hotel Receptionist at the Holiday Inn Express & Suites in Ghent, you will be the first and last point of contact for our guests, ensuring a smooth check-in/out process for all. Ensure the Front Office leader is kept fully aware of any relevant feedback from guests and other departments. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation. Inform guests about the city and attractions in the area, so they can have a great stay in Gent.
What do we need from you?
To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
An excellent hotel receptionist should excel in the following three key skills:
Customer Service Skills : A hotel receptionist must be welcoming, friendly, and able to handle guest inquiries and requests with professionalism and efficiency. This includes being attentive to guests' needs, solving problems quickly, and ensuring a pleasant experience.
Communication Skills : Clear and effective communication is crucial. A receptionist should be able to interact confidently with guests, colleagues, and management, both in person and over the phone or email. Multilingual abilities can be a significant advantage.
Organizational Skills : Receptionists often handle multiple tasks simultaneously, such as checking in guests, managing reservations, and coordinating with housekeeping. Strong organizational skills help them prioritize tasks, manage time effectively, and ensure smooth operations.
At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.
Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits…
The Holiday Inn Express and Suites is opening in late 2024, expanding our footprint and solidifying our presence in the local market. We are thrilled to introduce the newest addition to the Holiday Inn Express family. With our grand opening, we extend a warm invitation to experience unparalleled comfort and convenience in one of Belgium's most charming cities. Situated within easy reach of Ghent's bustling city center, Holiday Inn Express Ghent offers the perfect blend of accessibility and tranquility. Whether you're here for business or leisure, our prime location ensures that you're just moments away from the city's cultural treasures, renowned restaurants, and vibrant nightlife.
This property is managed by Aimbridge Hospitality EMEA, a division of the esteemed Aimbridge Hospitality brand, overseeing a vast portfolio of over 1,600 hotels and resorts worldwide. From big brands like Hilton, Accor, Marriott, and IHG to boutique and independent hotels, Aimbridge Hospitality prides itself on excellence and diversity.